FAQ

  • iPractice offers evidence-based therapy treatments for anybody who would like to improve their mental health. We offer regular contact with our psychologists and we use smart technology to help you to achieve sustainable results.
  • In addition to in-depth conversations with consultation room psychologists, iPractice also offers the option for online chat contact or full online treatments via video consultation.
  • Instead of occasional contact with your psychologist, with us you get into a “flow” of treatment where there is contact several times a week.
On average, with iPractice you can get help fast, especially if you choose to do the treatment entirely online.
Would you like to do the consultation at one of the locations? Then the following waiting times are an average indication:

Alkmaar: from 3 days
Amsterdam: from 1 week
Den Haag: from 1 week
Eindhoven: from 3 days
Groningen: from 3 days
Nijmegen: from 3 days
Rotterdam: from 3 days
Utrecht: from 3 days
Completely online: < 1 week

This is the waiting time until the first conversation with one of our psychologists (the pre-intake). Before this interview takes place, you already start treatment by completing an online questionnaire.

At iPractice, you can meet with a psychologist by phone or via online contact form without obligation.
If your doctor has referred you to us, we will contact you by phone the same day. During the introductory meeting, the psychologist will discuss with you where you want to work on and which iPractice program suits you best.
Once we have enough information, you will be paired with a psychologist and you can start your treatment right away.
You will receive regular guidance, interventions and assignments online and in the consultation room. Depending on your symptoms and request for help, video consultations and/or on-site conversations can be added to your online program.
The treatment is evaluated halfway through and at the end to assess whether we are on the right track. Even after completing an iPractice program, your psychologist remains available via chat for any questions or long-term support.
You can come to us for a variety of help issues, including anxiety symptoms, chronic worrying, stress, negative self-image and depression. We offer a variety of treatment methods, including solution-focused therapy, positive psychology, cognitive behavioral therapy (CBT), Acceptance and Commitment Therapy (ACT), Mindfulness and EMDR therapy for trauma-related issues and PTSD.
  • Solution-focused therapy and positive psychology to leverage your strengths.
  • Cognitive behavioral therapy helps you look at your problems differently and change negative thoughts and behaviors.
  • ACT focuses on accepting obstacles and focusing on what’s really important to you.
  • Mindfulness helps you to live more consciously and be more in the moment, making you worry less about the future.
  • For trauma-related symptoms and PTSD, EMDR therapy is used to reduce flashbacks, re-experiences and other symptoms.
Together with you, we create a treatment plan that fits your specific symptoms and needs. Read more about all treatments.
Yes, the opportunity to involve family, friends or other loved ones is available. You will discuss this with your psychologist at the start or during your treatment. Together you can choose to have someone join the treatment, if that is appropriate and helpful. In addition, your loved ones are involved by giving them a role in the exercises and assignments you will perform in your everyday life.
We at iPractice believe that daily exercises help you to apply newly learned insights into your life. Here too, loved ones can be involved.
Sure. We think it is important to get a good picture of how our clients experience their treatment at iPractice. We use the results to evaluate and improve the quality of our care.
At the end of each treatment, we ask our clients to complete a Consumer Quality Index (CQi version 5.1). This is a measuring instrument that allows healthcare providers to map clients’ experiences.
We also ask our clients to complete a review on Zorgkaart Nederland, so that potential clients can read our clients’ experiences from an independent source.  We invite you to read our reviews (9+).

To make use of the online consultation room, you need to download the Wire app on your smartphone, tablet or desktop computer. Wire is a highly secure way of sharing confidential information via chat or video. We recommend that you download the ‘personal’ version. This version is free and has everything you need for your therapy. You can download Wire here.

Once you have installed Wire and created an account with a user name, you can share your user name with us on the Wire app – look for the ‘Team iPractice’ account (@teamipractice) and send a message with your name and user name. Then we can activate your personal treatment space.

Insured care:
Psychological treatment is insured care if you have a referral from the general practitioner and there is an official diagnosis according to the DSM-5 guidelines. You can bring or mail your referral letter, or you can ask the general practitioner for a digital referral through the referral system Zorgdomein.
Uninsured care:
If there is no psychological disorder, or it concerns burn-out, sleep problems without a psychological underlying disorder and sexual issues, it is uninsured care. We can help you with these symptoms as well. There will be a customised program and the costs are for you or for your employer. Of course we apply the usual and limited rates of the Dutch Health Care Authority.
Read more about obtaining a referral letter and the costs of a psychologist and treatment.

Yes, iPractice meets the requirements for coverage by health insurers. The cost of your treatment will be reimbursed by your health insurance company. Check “What are the costs for a psychologist” to see with which insurance companies we work together.

If you are still not sure, feel free to call us – we will do our best to answer your questions.

Yes, iPractice meets the legal requirements of insured care. Treatments are reimbursed from your basic insurance provided it concerns psychological symptoms that have been established in the DSM-5.
You also need a referral letter from, for example, a general practitioner.
All health insurers reimburse 100% of our care, except Achmea and ENO. These insurers reimburse a part of our care. Read more about what exactly a psychologist costs and which costs are reimbursed.
All health insurers reimburse 100% of our care, except Achmea (Zilveren Kruis, Interpolis, FBTO and ProLife) and ENO. These insurers reimburse approximately 70%. Check the website of your insurer to see what % applies to you.
Feel free to call us if you have any questions about this, we will find out together with you.
The costs depend on the duration of your treatment. Below you will find an indication of the costs;
Intake program*: approximately € 325,- (without referral from a doctor)
Short track (2-3 months): approximately € 875,-.
Medium course (3-4 months): approximately € 1500,-.
Intensive track (5-7 months): approximately € 2175.
* The intake phase consists of 2 interviews: 1 with an online psychologist and 1 with a consultation room psychologist. Read more about the working method of iPractice.
Remember that your health insurer charges a standard deductible of € 385 per calendar year.
Our psychologists like to help as many people as possible. We ask that you only cancel an appointment in an extreme emergency. If you cancel, it is difficult for us to give that spot to someone else. By canceling as little as possible, we keep the waiting time for everyone as short as possible.
If you really can’t come to your appointment one time, we ask the following:
  • If you cannot come to the practice, the appointment can always take place digitally.
  • If you also cannot meet with the psychologist via video call or over the phone, we ask that you cancel the appointment at least 2 business days before the appointment.
  • If you cancel less than 2 business days before the appointment, we will charge a no show fee of €60.

 

For the chat contact we charge 15 minutes weekly; this is for the contact itself as well as the preparation and elaboration thereof. The duration of the actual contact can vary from week to week. We use an average amount of time per week. The time of our chat may not correspond exactly with the exact time of the chat contact on the invoice.

If you are insured with a health insurer with whom we have a contract, the bill will be sent directly to your health insurer. If you are insured with Achmea (Zilveren Kruis, Interpolis, FBTO or ProLife) or ENO, you pay the care to iPractice. You can claim the invoice at your health insurer.
We use payment via a payment request. You can also choose to pay by direct debit. At the start of the program a direct debit authorization will be signed, after which at the end of each month the contacts of that month will be charged. If applicable, you can claim these costs directly from your health insurance company.
At the end of the treatment, a calculation will be made which part of the total costs has already been advanced by direct debit. Three weeks after completion of the program the remaining amount will be collected.
iPractice has a large team of psychologists with different areas of expertise, so we are constantly learning from each other and improving our care.
Yet it may be that a request for help is not suitable for iPractice or that we do not have an offer for your particular need. We help you get a good referral to a place that is appropriate for you. For this we have a good cooperation with the crisis service in the relevant regions, with whom we can easily consult. We also have good contacts with various Specialized Mental Health Care (SGGZ) providers. We can consult with these and see if a referral would be more appropriate.
We also have good contact with referring family doctors and POHs, with whom we can work together to find the best care for you.

Yes we are NEN7510 and ISO27001 certified, which means we  betekent dat we meet the (legally) set requirements for information security within healthcare.

At iPractice, we like openness and transparency. Therefore, we are open and transparent about how we handle your personal data. Your privacy is always our number one priority. Your data is safe with us and we will use it wisely.

All answers to your questions about how we process your data can be found in our privacy statement.

Yes, iPractice has an information security policy. This policy can be requested, if desired via security@ipractice.nl

If you are dissatisfied with our services, we hope you want to discuss this with us. In the first instance, you will discuss your complaint with your specialised psychologist. Sometimes this can be difficult or you may not feel able to discuss your complaint. In that case, you can contact the iPractice complaints officer. The complaints officer can be reached at klachten@ipractice.nl. The complaints officer can play a mediating role in handling your complaint.