Complaints and Compliments
Complaints and dissatisfaction
Are you unhappy with iPractice? We kindly ask you to bring forward your doubts and complaints as soon as possible. The best first step is to address your concerns in the conversations with your psychologist. It usually helps to ventilate and together explore suggestions for improvement.
Compliments and tips
Are you satisfied and would you like to others to benefit from your experience? We appreciate your reviews at Zorgkaart Nederland, Google or Trustpilot.
Complaint Officer
When you are unhappy with our services, we would kindly ask you to start a dialogue with your psychologist. This allows us to find a solution together with you. When you find it hard to discuss your concerns, you can also contact our complaint officer through complaints@ipractice.nl. The complaint officer can help you to find a solution.
What happens when you contact our complaint officer?
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- We take your complaint seriously;
- We contact you to explore the nature of your complaint and possible solutions;
- We investigate and present all complaints and trends to our client council in order to embed the solutions in new company policies.
Are you unhappy about how we dealt with your complaint? The ‘Geschillencommissie’ can help you via www.degeschilllencommissiezorg.nl. Please note that they might ask a small fee for their services.
Financial questions or complaints
Do you have questions about your invoice or carry other financial questions? Please look at the page with information on costs. You can also contact us via financielevragen@ipractice.nl.
